Vemtri Resident

What your leaseholders see. And finally understand.

A plain-English bill, repairs leaseholders can follow, and every document in one place. Mobile-first, fully in your brand, and in the order leaseholders asked for.

Book a 30-minute demo See Vemtri Manage

Included with Vemtri Manage. There is no separate charge for this view. It carries your name, logo and colours, with Powered by Vemtri in the footer. Each leaseholder sees only their own home’s figures. See pricing

How it works

One place for everything about their home.

Leaseholders ask the same three questions: what do I owe and why, has anyone read my message, and when will it be fixed. Vemtri Resident answers them before they reach your inbox. Provided by your managing agent

Every charge in plain English

Each line of the bill says what it pays for and how the leaseholder’s share is worked out. The example year is £2,400, paid in two halves of £1,200. Most leaseholder portals show this as a single balance. Vemtri shows what each line is for.

Annual budgetExample

InsuranceCover for the whole building£620

Cleaning and gardensShared areas, windows and grounds£480

Repairs and safetyFire checks, door entry, small repairs£430

ManagementAgent fees, accounts and legal£390

ReservesSaving for big works later£300

LiftsUpkeep, checks and the lift phone£180

For the year£2,400

Repairs they can follow

Reported, assigned, booked, fixed. Leaseholders say what the problem is and where it is, and the same problem from several homes can be one report. One thread per repair, the choice to report without a name, a target from your own repairs policy, and a record of the issue they can download, are coming next. Responsibility triage is coming next. Vetted trades are coming in the pilot.

Front door not closingExample

ReportedDone

AssignedDone

BookedNow

FixedWaiting

Weekday morning · your agent’s team. An engineer is booked to visit.

Seen · reply by Thursday

Every document to hand

Budgets, demands and certificates, kept together and easy to find. Insurance, explained in plain English, is coming next. So is keeping the latest version in front, with older versions still there, and a building notice posted once to that building.

DocumentsExample

Budget for the yearPDF

Service charge demandPDF

Buildings insurance summaryPDF

Questions with context

Leaseholders pick the charge they’re asking about, so your team knows what they mean.

Ask about your billExample

Why do we pay into reserves?

Reserves are money put aside each year for big jobs, like a new roof or lift. It keeps the bill steady, so nobody gets one large charge later.

Coming next

The yearly report, explained.

From 2027, leaseholders will receive a yearly report in a standard format. Vemtri will show it the same way as the bill: line by line, in plain English. We’ll follow the final rules as they’re confirmed.

Coming next

Monthly payments, with a clear running balance.

One leaseholder in our survey told us they want to pay monthly, but their quarterly balance leaves out the current month, so working out a monthly amount goes wrong. We’re designing a monthly Direct Debit journey with a running balance that’s always up to date, so nobody gets a catch-up bill.

Payments will go through your payment provider straight into your client account. Vemtri never holds client money. Not live yet: no money is taken today.

Building insurance

Know what you’re covered for

Coming next Your building insurance is paid through your service charge, but most people have never seen the policy. Vemtri shows you what it covers, in plain English.

Your building’s policy

Who the insurer is and when it renews

Your share of the cost, and how it’s made up

The excess on a claim

What’s covered, and what isn’t

How to start a claim

Where your agent charges a fee for arranging insurance, you’ll see it.

Coming in the pilot

Help with what the building doesn’t cover

Some things are yours to sort out. When they are, we’ll tell you clearly and point you to someone who can help.

Your belongings

Building insurance covers the structure, not what’s inside your flat. Compare contents cover in a few taps.

Repairs inside your flat

Leaks, locks or electrics that only affect your flat are usually your responsibility. Book a vetted local trade, or use your own.

Your lease

See how many years are left. Get a valuation if you’re thinking about extending.

Moving or letting

Request your sale pack, then find a conveyancer, mortgage adviser or removals firm when you need one.

Straight about money

Every fee is shown

If Vemtri is paid for an introduction, you’ll see how much before you continue.

Your details stay with you

We only share them with a partner when you tap to do so.

Never your service charge

We don’t earn on anything you pay through it.

Questions

Who sees what.

Leaseholders get Vemtri Resident through their managing agent, in your brand. RTM and RMC boards can see their building, with the same figures you publish, through access you provide.

Who can see a leaseholder’s bill?

By design, each leaseholder sees only their own home’s figures. Detailed permission controls and an audit trail are planned, not built yet.

For leaseholders

Want this for your building?

Vemtri is provided by your managing agent. Leaseholders can’t sign up on their own. Send your agent this note, and they can ask us for a demo.

Hello, I’m a leaseholder in your building. I’d like our service charge in plain English, with repair updates and our documents in one place. Vemtri does this for managing agents, alongside the system you already use. Leaseholders can’t sign up on their own. If it’s useful, you can ask for a demo at hello@vemtri.com. Thank you

Email your managing agent

Book a demo

See it with your own budget.

Send us one of your service charge budgets, as a CSV or PDF. We’ll show you the leaseholder view in your brand, and if you’d like, walk you through it on a free 30-minute call, along with what your team would see in Vemtri Manage.

Book a 30-minute demo

Or email hello@vemtri.com

Ready for more? Become a pilot partner. Your first building is free for 3 months.